Shipping policy
Every Vaultier timepiece is dispatched fully insured, in discreet packaging, with signature confirmation required upon delivery.
Processing Time
Orders are processed within 1–3 business days (Monday to Friday, excluding federal holidays). You will receive a confirmation email with tracking information as soon as your order is dispatched.
Delivery Time
Once dispatched, orders are typically delivered within 2–5 business days via a fully insured courier service such as. Delivery estimates are provided as a guide and are not guaranteed.
Insurance and Signature Requirement
All shipments are fully insured while in transit. For your security, an adult signature is required upon delivery — please choose a delivery address where someone will be available to sign, such as a home or work address. Our packaging is discreet and carries no external indication of its contents.
P.O. Boxes
Because a signature is required, we are unable to deliver to P.O. boxes. Please provide a physical street address at checkout.
Order Tracking
Tracking details are emailed to you upon dispatch, allowing you to follow your timepiece every step of the way. If you have not received tracking information within the stated processing time, contact us at support@vaultierus.com.
Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. If you notice an error, contact us immediately — address changes can only be made before dispatch. Vaultier is not responsible for deliveries delayed or lost due to incorrect address information provided by the customer.
Delays, Loss, or Damage in Transit
If your delivery is delayed beyond the estimated timeframe, or if your parcel arrives visibly damaged or tampered with, please refuse the delivery or note the damage with the courier and contact us within 48 hours. As all shipments are insured, we will work with the carrier and insurer to resolve the matter promptly at no cost to you.
Questions
For any shipping inquiries, contact us at support@vaultierus.com.